Boehringer-Ingelheim

Content

2023

XD Lab - Visual Customer Journey

Wall-bound insight made accessible to every screen.

Boehringer-Ingelheim

Content

2023

XD Lab - Visual Customer Journey

Wall-bound insight made accessible to every screen.

Client

Boehringer-Ingelheim

solutions

Content

year

2023

industry

Health / Medical

Overview

The Brief

Boehringer Ingelheim had already done the hard thinking: a full customer journey ecosystem mapped across meeting room walls. The problem was not insight. It was reach. We turned an analog, room-bound artifact into a digital customer journey story built for internal web adoption — so teams could align faster, onboard consistently, and make decisions from the same shared narrative.

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challenge ・transformation ・impact

The Work

01

Challenge

Boehringer Ingelheim had mapped a comprehensive customer journey ecosystem across meeting room walls: detailed, insightful, and locked to one physical location. The thinking existed. The reach did not.

02

Tranformation

YF scanned and fully rebuilt the wall journey in vector, then animated it into a navigable motion system. Creator-led video walkthroughs kept the original thinking intact while making the entire ecosystem shareable and accessible across stakeholder levels.

03

Impact

Internal teams gained a single shared source of truth for the end-to-end customer journey, accessible to anyone regardless of location. Alignment improved as the animated system gave teams a consistent, navigable reference they could actually act on.

SELECTED STILLS

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